My application is under manual review, can I get a refund?

If your application is currently undergoing manual review, it unfortunately cannot be withdrawn for a refund. Only Express Applications which are required for manual review are entitled to a refund of the Express Processing Fee as the results were not provided within the business hour. Express applicants can ask for a refund under our Express Guarantee by emailing us at support@checked.com.au  

Approximately 80% of applications subject to the manual review process will receive their results within 15 business days, however we see most results returned earlier. Once your results are available to Checked Australia, you will be notified via email of how to access your results automatically. 

Note: The manual review process is a standard part of obtaining a police check. Your application being flagged for manual review would have occurred regardless of whichever police check organisation you lodged your police check with originally, as this is a standard federal process.