What is "manual review"?
When performing a National Police Check (NPC) your personal information is compared to the police records of every state/territory in Australia through an automated system. Any similarities between your details and the details listed in this system are identified and sent to that state's police agency to have a real person review the potential match. This process ensures the information disclosed in your final results is correct. This process is commonly referred to as a “manual review".
This means that although your check has been fully processed by the team at Checked, further manual checks by the Government are required to ensure your results don't inaccurately list matches found by the automated system or list any results that should not have been disclosed.
Approximately 30% of checks will be required to undergo to this process.
Example: John James Smith born 01/01/2000 will go into manual review since John Andrew Smythe born 01/02/2001 has an offence on their police record. A manual review is necessary in this case as both applicants have 'John' as given names, similar last names and similar birth dates.
In such cases, the system forwards your check for a manual (human) review, which is conducted by the relevant police agencies and not by Checked.
Note: It is possible that you have had police checks in the past which were not sent for manual review. This does not indicate an error but that police records have been updated since your last check.