I Have A Question Regarding An Invoice

How can I see which invoice relates to which applicant?

I need to verify bank details. Who can I contact?

How often will we be billed?

We only charge on a per-check basis, with no additional fees for account set-up or usage. Your nominated accounts contact will receive invoices twice-monthly for any checks completed in the prior period and can cancel any incomplete checks anytime.

How can I see which invoice relates to which applicant?

Each invoice includes a CSV report listing:

Candidate names
Check IDs
Type(s) of checks completed

At the bottom of every PDF invoice, you’ll find a blue link that directs you to the online invoice in Xero, where you can download the CSV report for reconciliation.

What are your payment terms?

Our standard payment terms are 7 days from the date the invoice is issued.

If your organisation requires alternative payment terms, please feel free to reach out to our Partnerships team.

Can I pay by credit card?

Yes, you are welcome to pay your invoices via debit, credit card or direct bank deposit.

I need to verify bank details. Who can I contact?

Please feel free to reach out to our Partnerships team, who can better assist you OR you are welcome to contact our support team who will be happy to escalate your request to the relevant department.