I don’t have the required ID documents because of a extenuating circumstance, what can I do?

To complete your application, you must meet the minimum ID requirements. In some cases, you may need to renew or obtain additional documents.

If you are unable to provide the required ID, you may be eligible for special consideration.

This may apply if you are:

• Not registered at birth
• Experiencing homelessness
• Undocumented or a recent arrival in Australia
• Living in a remote area
• Transgender or intersex
• Affected by natural disasters
• Unable to access ID due to personal or background circumstances

If this applies to you, email support@checked.com.au with details of your situation. We may request supporting evidence, and approval is required before proceeding under special provisions.