What happens if I don’t have the required documents?
If you do not have a document to meet the ID requirements which include 1 commencement document, 1 primary document and 2 secondary ID documents, your application progress can be saved and you can retrieve a copy of the required document.
Once you have the document, your application can be resumed and you can upload the document.
I Don’t Have a Commencement Document
- If you’re an international citizen, retrieve a copy of your Australian VISA / VEVO document here.
- Apply for a new Australian Passport if your passport has been expired here. Please note that we can accept expired Australian passports within 3 years of expiry.
- Apply for a copy of your Australian Citizenship Certificate here.
- Apply for a Australian Birth Certificate (non-extract) using the links provided below:
| State or Territory | Link for Birth Certificate |
| Victoria | https://www.bdm.vic.gov.au/births/get-a-birth-certificate |
| New South Wales | https://www.nsw.gov.au/family-and-relationships/births/birth-certificates |
| Queensland | |
| South Australia | https://www.sa.gov.au/topics/family-and-community/births-deaths-and-marriages/certificates/birth-certificates |
| Northern Territory | https://nt.gov.au/law/bdm/apply-for-birth-death-or-marriage-certificate |
| Tasmania | https://www.justice.tas.gov.au/bdm/applyforcertificate2 |
| Western Australia | https://www.wa.gov.au/organisation/department-of-justice/the-registry-of-births-deaths-and-marriages |
| ACT | https://www.accesscanberra.act.gov.au/s/article/apply-for-a-birth-death-or-marriage-certificate-tab-overview |
I Don’t Have a Primary Document
- Provide any unused commencement documents.
- Renew your Australian drivers licence, learners permit or provisional licence (digital licences accepted).
- Renew your International passport.
- Apply for a Proof of age or photo identity card issued by an Australian government agency (must contain photo, name and signature).
I Don’t Have a Secondary Document
An authorised referee form can be used as a secondary ID document. You will need to print it out, sign and date section 2 and have a JOP or other authorised referee from section 6 to sign and complete section 4 and 5.
I Don’t Have a Change of Name Document
- Apply for a change of name document.
- If you require a marriage certificate, you can use one of the following links below to apply for a copy of your marriage certificate.
| State or Territory | Link for Marriage Certificate |
| Victoria | https://www.bdm.vic.gov.au/marriages-and-relationships/get-a-marriage-certificate |
| New South Wales | https://www.service.nsw.gov.au/transaction/apply-marriage-certificate |
| Queensland | |
| South Australia | https://www.sa.gov.au/topics/family-and-community/births-deaths-and-marriages/certificates/marriage-or-relationship |
| Northern Territory | https://nt.gov.au/law/bdm/apply-for-birth-death-or-marriage-certificate |
| Tasmania | https://www.justice.tas.gov.au/bdm/apply-for-a-marriage-certificate |
| Western Australia | https://www.wa.gov.au/service/justice/civil-law/apply-marriage-certificate |
| ACT | https://www.accesscanberra.act.gov.au/s/article/apply-for-a-birth-death-or-marriage-certificate-tab-how-to-apply-for-my-marriage-certificate |